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GRIEVANCE PROCEDURE

Below is the grievance procedure that will be followed for all grievances related to the Trust:

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Beneficiary to formally report grievance via email to the stakeholder manager at support@muliloprieskatrust.org.za

STEP 1

Trust to receive and log grievance

STEP 2

Assess and prioritise grievance & forward to relevant person

STEP 3

Investigate and resolve grievance

STEP 4

Sign-off on grievance

STEP 5

Monitor

STEP 6

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